Developing an Implementation Framework for Automated Customer Support Service in Collaborative Customer Relationship Management Systems. - Richard C. Li; Madeline L. Tee (IEEM, 2021)

A Vehicle Routing Problem in Plastic Waste Management Considering the Collection Point Location Decisions. - Madeline L. Tee; Dennis E. Cruz (IEEM, 2022)

Goal Programming Approach of a Multi-vehicle Routing Problem on Waste Collection Considering Economic, Environmental, Time, and Health Objectives. - Madeline L. Tee; Kent Louie Wong; Dennis E. Cruz (IEEM, 2022)