Service design needs for luxury e-commerce: An empirical study. - Alexandra Broillet; Magali Dubosson; Sacha Varone (SOLI, 2009)

E-commerce: Who is the international consumer of luxury goods? A cross study of e-consumer customization (an empirical approach). - Alexandra Broillet; Magali Dubosson; Sacha Varone (SOLI, 2010)

Perceived Risk Management: Applying the TEID Model to the Traveler Service Chain. - Magali Dubosson; Emmanuel Fragnière (Int. J. Appl. Logist., 2010)

Video and course content discussion on Massive Open Online Courses: An exploratory research. - Magali Dubosson; Sabine Emad; Alexandra Broillet; Constance Kampf (IPCC, 2014)

Detecting Customer Queue "at-risk" Behaviors Based on Ethograms to Minimize Overall Service Dissatisfaction. - Magali Dubosson; Emmanuel Fragnière; Nathalie Junod; Bettina Willaerts (ICSOC Workshops, 2017)