Towards Professional Service Operations in Grids. - Marcin Radecki; Tomasz Szepieniec; Tadeusz Szymocha; Magda Szopa; Malgorzata Krakowian (PL-Grid, 2012)

Implementation of Service Level Management in PL-Grid Infrastructure. - Tomasz Szepieniec; Malgorzata Tomanek; Marcin Radecki; Magda Szopa; Marian Bubak (PL-Grid, 2012)