Generic Online Optimization of Multiple Configuration Parameters with Application to a Database Server. - Yixin Diao; Frank Eskesen; Steve Froehlich; Joseph L. Hellerstein; Lisa Spainhower; Maheswaran Surendra (DSOM, 2003)

Dynamic Surge Protection: An Approach to Handling Unexpected Workload Surges with Resource Actions that Have Lead Times. - Ed Lassettre; David W. Coleman; Yixin Diao; Steve Froehlich; Joseph L. Hellerstein; Lawrence S. Hsiung; Todd W. Mummert; Mukund Raghavachari; Geoffrey Parker; Lance Russell; Maheswaran Surendra; Veronica Tseng; et al. (DSOM, 2003)

Generic On-Line Discovery of Quantitative Models for Service Level Management. - Yixin Diao; Frank Eskesen; Steve Froehlich; Joseph L. Hellerstein; Alexander Keller 002; Lisa Spainhower; Maheswaran Surendra (Integrated Network Management, 2003)

Using MIMO linear control for load balancing in computing systems. - Yixin Diao; Joseph L. Hellerstein; Adam J. Storm; Maheswaran Surendra; Sam Lightstone; Sujay S. Parekh; Christian Garcia-Arellano (ACC, 2004)

Incorporating Cost of Control into the Design of a Load Balancing Controller. - Yixin Diao; Joseph L. Hellerstein; Adam J. Storm; Maheswaran Surendra; Sam Lightstone; Sujay S. Parekh; Christian Garcia-Arellano (IEEE Real-Time and Embedded Technology and Applications Symposium, 2004)

Service level management: A dynamic discovery and optimization approach. - Yixin Diao; Frank Eskesen; Steve Froehlich; Joseph L. Hellerstein; Alexander Keller 002; Lisa Spainhower; Maheswaran Surendra (IEEE Trans. Netw. Serv. Manag., 2004)

Generic On-Line Discovery of Quantitative Models. - Alexander Keller 002; Yixin Diao; Frank Eskesen; Steve Froehlich; Joseph L. Hellerstein; Maheswaran Surendra; Lisa Spainhower (IEEE Trans. Netw. Serv. Manag., 2004)

Comparative studies of load balancing with control and optimization techniques. - Yixin Diao; Chai Wah Wu; Joseph L. Hellerstein; Adam J. Storm; Maheswaran Surendra; Sam Lightstone; Sujay S. Parekh; Christian Garcia-Arellano; Matthew Carroll; Lee Chu; Jerome Colaco (ACC, 2005)

A framework for applying inventory control to capacity management for utility computing. - Joseph L. Hellerstein; Kaan Katircioglu; Maheswaran Surendra (Integrated Network Management, 2005)

Collaborative End-Point Service Modulation System (COSMOS). - Naga Ayachitula; Shu-Ping Chang; Larisa Shwartz; Maheswaran Surendra (WISE, 2005)

An on-line, business-oriented optimization of performance and availability for utility computing. - Joseph L. Hellerstein; Kaan Katircioglu; Maheswaran Surendra (IEEE J. Sel. Areas Commun., 2005)

Controlling Quality of Service in Multi-Tier Web Applications. - Yixin Diao; Joseph L. Hellerstein; Sujay S. Parekh; Hidayatullah Shaikh; Maheswaran Surendra (ICDCS, 2006)

Modeling Differentiated Services of Multi-Tier Web Applications. - Yixin Diao; Joseph L. Hellerstein; Sujay S. Parekh; Hidayatullah Shaikh; Maheswaran Surendra; Asser N. Tantawi (MASCOTS, 2006)

Adaptive Self-tuning Memory in DB2. - Adam J. Storm; Christian Garcia-Arellano; Sam Lightstone; Yixin Diao; Maheswaran Surendra (VLDB, 2006)

Making DB2Products Self-Managing: Strategies and Experiences. - Sam Lightstone; Guy M. Lohman; Peter J. Haas; Volker Markl; Jun Rao; Adam J. Storm; Maheswaran Surendra; Daniel C. Zilio (IEEE Data Eng. Bull., 2006)

IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows. - Naga Ayachitula; Melissa J. Buco; Yixin Diao; Maheswaran Surendra; Raju Pavuluri; Larisa Shwartz; Christopher Ward (IEEE SCC, 2007)

Control Theory: a Foundational Technique for Self Managing Databases. - Sam Lightstone; Maheswaran Surendra; Yixin Diao; Sujay S. Parekh; Joseph L. Hellerstein; Kevin Rose; Adam J. Storm; Christian Garcia-Arellano (ICDE Workshops, 2007)

Service Provider Considerations for IT Service Management. - Larisa Shwartz; Naga Ayachitula; Melissa J. Buco; Maheswaran Surendra; Christopher Ward; Steve Weinberger (Integrated Network Management, 2007)

IT Service Provider's Multi-Customer and Multi-Tenant Environments. - Larisa Shwartz; Naga Ayachitula; Melissa J. Buco; Genady Grabarnik; Maheswaran Surendra; Christopher Ward; Steve Weinberger (CEC/EEE, 2007)

Catalog-based service request management. - Heiko Ludwig; John Hogan; Rajesh Jaluka; David Loewenstern; Santhosh Kumaran; Allen Gilbert; Arijit Roy; Thirumal R. Nellutla; Maheswaran Surendra (IBM Syst. J., 2007)

A configuration management database architecture in support of IBM Service Management. - Hari Madduri; Shepherd S. B. Shi; Ron Baker; Naga Ayachitula; Laura Shwartz; Maheswaran Surendra; Carole Corley; Messaoud Benantar; Sushma Patel (IBM Syst. J., 2007)

Adaptive Tuning of Buffer Pool Size in Database Server Based on Iterative Algorithm. - Junya Shimizu; Yixin Diao; Maheswaran Surendra (IEICE Trans. Inf. Syst., 2007)

Building a cognitive platform for the managed IT services lifecycle. - Kristof Kloeckner; Constantin Adam; Nikos Anerousis; Naga Ayachitula; Muhammed Fatih Bulut; Gargi Dasgupta; Yu Deng 004; Yixin Diao; Nicholas C. Fuller; Sandeep Gopisetty; Milton Hernandez; Jinho Hwang; et al. (IBM J. Res. Dev., 2018)

Transforming the IT Services Lifecycle with AI Technologies - Kristof Kloeckner; John Davis; Nicholas C. Fuller; Giovanni Lanfranchi; Stefan Pappe; Amit M. Paradkar; Larisa Shwartz; Maheswaran Surendra; Dorothea Wiesmann (Springer, 2018)