Reducing the cost of IT ownership using feedback from the IT helpdesk. - Malcolm Bradley; Ray Dawson (Softw. Qual. J., 1997)

An Analysis Of Obsolescence Risk In IT Systems. - Malcolm Bradley; Ray Dawson (Softw. Qual. J., 1998)

Whole Life Cost: The Future Trend in Software Development. - Malcolm Bradley; Ray Dawson (Softw. Qual. J., 1999)