An analysis of customer retention and insurance claim patterns using data mining: a case study. - Kate A. Smith; Robert J. Willis; Malcolm Brooks (J. Oper. Res. Soc., 2000)

Modelling the Effect of Premium Changes on Motor Insurance Customer Retention Rates Using Neural Networks. - Ai Cheo Yeo; Kate A. Smith; Robert J. Willis; Malcolm Brooks (International Conference on Computational Science (2), 2001)

Clustering technique for risk classification and prediction of claim costs in the automobile insurance industry. - Ai Cheo Yeo; Kate A. Smith; Robert J. Willis; Malcolm Brooks (Intell. Syst. Account. Finance Manag., 2001)

A mathematical programming approach to optimise insurance premium pricing within a data mining framework. - Ai Cheo Yeo; Kate A. Smith; Robert J. Willis; Malcolm Brooks (J. Oper. Res. Soc., 2002)