A Framework for Understanding Customer Relationship Management System Benefits. - Malini Jayaganesh; Graeme G. Shanks; Sven A. Carlsson (ACIS, 2004)

A framework of issues in large process modeling projects. - Corina Raduescu; Hui Min Tan; Malini Jayaganesh; Wasana Bandara; Michael zur Muehlen; Sonia Lippe (ECIS, 2006)

A Cultural Analysis of ERP-enabled Business Process Management Strategy and Governance in Indian Organisations. - Malini Jayaganesh; Graeme G. Shanks (ACIS, 2009)

A cultural analysis of business process management governanace in Indian organisations. - Malini Jayaganesh; Graeme G. Shanks (ECIS, 2009)

A Framework for Understanding Customer Relationship Management Systems Benefits. - Graeme G. Shanks; Ilona Jagielska; Malini Jayaganesh (Commun. Assoc. Inf. Syst., 2009)