ITIL-based IT service support process reengineering. - Raul Valverde; Raafat George Saadé; Malleswara Talla (Intell. Decis. Technol., 2014)

DSS Based IT Service Support Process Reengineering Using ITIL: A Case Study. - Raul Valverde; Malleswara Talla (Engineering and Management of IT-based Service Systems, 2014)

Reengineering of Legacy Systems into Supply Chain Systems: Traditional Data Oriented versus Process Oriented Approaches. - Raul Valverde; Malleswara Talla (Int. J. Organ. Collect. Intell., 2017)

Risk Management via Digital Dashboards in Statistics Data Centers. - Atif Amin; Raul Valverde; Malleswara Talla (Int. J. Inf. Technol. Syst. Approach, 2020)