Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]. - Henning Gebert; Malte Geib; Lutz M. Kolbe; Walter Brenner (J. Knowl. Manag., 2003)

Collaborative Customer Management in Financial Services Alliances. - Malte Geib; Lutz M. Kolbe; Walter Brenner (AMCIS, 2004)

Measuring the Utilization of Collaboration Technology for Knowledge Development and Exchange in Virtual Communities. - Malte Geib; Christian Braun 001; Lutz M. Kolbe; Walter Brenner (HICSS, 2004)

Architecture for Customer Relationship Management Approaches in Financial Services. - Malte Geib; Annette Reichold; Lutz M. Kolbe; Walter Brenner (HICSS, 2005)

Mini-Track: Customer Knowledge Management. - Lutz M. Kolbe; Malte Geib (HICSS, 2005)

Toward Improved Community-Supporting Systems Design: A Study of Professional Community Activity. - Malte Geib; Christian Braun 001; Lutz M. Kolbe; Walter Brenner (Int. J. Technol. Hum. Interact., 2005)

Customer Relationship Management in Business Networks: Lessons fromt eh Financial Services Industry in Germany and Switzerland. - Malte Geib; Lutz M. Kolbe; Walter Brenner (MIS Q. Executive, 2005)

CRM collaboration in financial services networks: a multi-case analysis. - Malte Geib; Lutz M. Kolbe; Walter Brenner (J. Enterp. Inf. Manag., 2006)

Success Factors in the Introduction of Standard Software in Core Processes of Banks. - Ragnar Schierholz; Lutz M. Kolbe; Malte Geib; Oliver Kohnke; Walter Brenner (ECIS, 2007)