Waiting time predictors for multi-skill call centers. - Mamadou Thiongane; Wyean Chan; Pierre L'Ecuyer (WSC, 2015)

New history-based delay predictors for service systems. - Mamadou Thiongane; Wyean Chan; Pierre L'Ecuyer (WSC, 2016)

Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers. - Rouba Ibrahim; Pierre L'Ecuyer; Haipeng Shen; Mamadou Thiongane (Eur. J. Oper. Res., 2016)

Delay Predictors in Multi-skill Call Centers: An Empirical Comparison with Real Data. - Mamadou Thiongane; Wyean Chan; Pierre L'Ecuyer (ICORES, 2020)

Modeling And Analyzing Cloud Auto-Scaling Mechanism Using Stochastic Well-Formed Coloured Nets. - Mohamed M. Ould Deye; Mamadou Thiongane; Mbaye Sene (ECMS, 2021)

Learning-Based Prediction of Conditional Wait Time Distributions in Multiskill Call Centers. - Mamadou Thiongane; Wyean Chan; Pierre L'Ecuyer (ICORES (Selected Papers), 2021)