Conceptualisation and development of customer service skills scale: an investigation of Jordanian customers. - Mamoun N. Akroush; Amjad A. Abu-ElSamen; Motteh S. Al-Shibly; Fayez M. Al-Khawaldeh (Int. J. Mob. Commun., 2010)

An empirical model of customer loyalty in the Jordanian Mobile Telecommunications Market. - Mamoun N. Akroush; Samer M. Al-Mohammad; Majdy Zuriekat; Bayan Abu-Lail (Int. J. Mob. Commun., 2011)

Path analysis of the consequences of customer service skills: an exploratory study in Jordan. - Amjad A. Abu-ElSamen; Mamoun N. Akroush (Int. J. Serv. Stand., 2011)

An empirical model of customer service quality and customer loyalty in an international electronics company. - Amjad A. Abu-ElSamen; Mamoun N. Akroush; Ameen L. Al-Sayed; Hasan J. Hasan (Int. J. Electron. Bus., 2012)

An integrated model of factors affecting consumer attitudes towards online shopping. - Mamoun N. Akroush; Mutaz M. Al-Debei (Bus. Process. Manag. J., 2015)

Consumer attitudes towards online shopping: The effects of trust, perceived benefits, and perceived web quality. - Mutaz M. Al-Debei; Mamoun N. Akroush; Mohamed Ibrahiem Ashouri (Internet Res., 2015)

Linking Website Attributes of User-Generated Content to E-Behavioral Loyalty: International Tourists' Perspectives. - Mamoun N. Akroush; Bushra K. Mahadin; Hani Bata (Int. J. Strateg. Decis. Sci., 2019)

The Impact of Social Capital, Managerial Human Capital and Managerial Knowledge Structure on Firm Performance. - Abdulkareem Salameh Awwad; Mamoun N. Akroush; Majdy Zuriekat; Yassir Yahya Al Masoudi (Int. J. Strateg. Decis. Sci., 2019)

An intervariable approach to customer satisfaction and loyalty in the internet service market. - Mamoun N. Akroush; Bushra K. Mahadin (Internet Res., 2019)

An empirical model of mobile shopping attitudes and intentions in an emerging market. - Mamoun N. Akroush; Bushra K. Mahadin; Amjad A. Abu-ElSamen; Amer Shoter (Int. J. Web Based Communities, 2020)

The effects of tourism websites' attributes on e-satisfaction and e-loyalty: a case of American travellers' to Jordan. - Bushra K. Mahadin; Mamoun N. Akroush; Hani Bata (Int. J. Web Based Communities, 2020)

Factors affecting web-based customer loyalty: evidence from B2B online recruitment users' perspectives. - Bushra K. Mahadin; Mamoun N. Akroush; Ola J. Haddad (Int. J. Web Based Communities, 2020)

Drivers of E-Loyalty in E-Recruitment: The Role of E-Service Quality, E-Satisfaction, and E-Trust in Jordan, an Emerging Market. - Mamoun N. Akroush; Majdy Zuriekat; Bushra K. Mahadin; Metri F. Mdanat; Ghazi A. Samawi; Ola J. Haddad (J. Electron. Commer. Organ., 2021)