Assisting the Assistant: A Cobot for Voice Customer Support. - Mario Corrado; Vincenzo Giliberti; Manuel Gozzi; Vincenzo Lanzolla; Guido Vetere; Domenico Zurlo (HHAI, 2023)

VO.I.C.E. FIRST: Supporting Human Assistants with Real-Time Voice Understanding. - Mario Corrado; Vincenzo Giliberti; Manuel Gozzi; Vincenzo Lanzolla; Guido Vetere; Domenico Zurlo (MetroXRAINE, 2023)