Verwaltungsprozessmanagement unter Verwendung des eCH-0096 BPM Starter Kits. - Konrad Walser; Marc Schaffroth; Laurent Bagnoud (FTVI/FTRI, 2010)

BPM and BPMN as Integrating Concepts in eGovernment - The Swiss eGovernment BPM Ecosystem. - Konrad Walser; Marc Schaffroth (S-BPM ONE, 2010)