Social Customer Relationship Management: An Architectural Exploration of the Components. - Marcel Rosenberger (I3E, 2015)

Conceptualising and Exploring User Activities in Social Media. - Marcel Rosenberger; Tobias Lehmkuhl; Reinhard Jung (I3E, 2015)

Ein Datenmodell zur Unterstützung der Datenintegration von Nutzeraktivitäten aus verschiedenen sozialen Netzwerken. - Marcel Rosenberger; Christiane Lehrer; Reinhard Jung (MKWI, 2016)

A System Architecture for Integrating User Activities in Social Networks with Customer Relationship Management. - Marcel Rosenberger; Christiane Lehrer; Reinhard Jung (MKWI (2), 2016)

Integrating data from user activities of social networks into public administrations. - Marcel Rosenberger; Christiane Lehrer; Reinhard Jung (Inf. Syst. Frontiers, 2017)