Applying User-Centered Design on Digital Transformation of Public Services: A Case Study in Brazil. - Glauco Vitor Pedrosa; Andrea Judice; Marcelo Judice; Leonardo Araújo; Fabiola Fleury; Rejane Figueiredo (DG.O, 2022)

Stakeholder Interaction in the Redesign and Creation of Digital Public Services: a Service Design Approach. - Rejane Figueiredo; Elaine Venson; Glauco Vitor Pedrosa; John L. C. Gardenghi; Marcelo Judice; Andrea Judice; Flavio Costa (IHC, 2024)