Making Room for the Call Center. - Marco Adria; Shamsud D. Chowdhury (Inf. Syst. Manag., 2002)

Centralization as a design consideration for the management of call centers. - Marco Adria; Shamsud D. Chowdhury (Inf. Manag., 2004)

Time, space and the wireless community network. - Marco Adria (J. Community Informatics, 2008)

Ambiguity and Uncertainty in the "Last Mile": Using Sense-making to Explore How Rural Broadband Networks Are Created. - Marco Adria; Dan Brown (J. Community Informatics, 2012)