Challenges and Opportunities in Business Process Elicitation. - Jorge Hochstetter-Diez; Marlene Valeria Negrier Seguel; Claudio Navarro-Cruces; Mauricio Diéguez-Rebolledo; Marco Cáceres-Senn; Yolanda Valdés-Rodríguez; Jeferson Arango-López (IEEE Access, 2025)