The role of primary care non-physician clinic staff in e-mail communication with patients. - Anne F. Kittler; Jonathan S. Wald; Lynn A. Volk; Lisa Pizziferri; Yamini S. Jagannath; Cathyann Harris; Margaret Lippincott; Tony Yu; John Hobbs; David W. Bates (Int. J. Medical Informatics, 2004)

Primary care physician time utilization before and after implementation of an electronic health record: A time-motion study. - Lisa Pizziferri; Anne F. Kittler; Lynn A. Volk; Melissa M. Honour; Sameer Gupta; Samuel J. Wang; Tiffany Wang; Margaret Lippincott; Qi Li 019; David W. Bates (J. Biomed. Informatics, 2005)

The Electronic Health Record (EHR) in Specialty Care: A Time-Motion Study. - Helen G. Lo; Lisa P. Newmark; Catherine Yoon; Lynn A. Volk; Virginia L. Carlson; Anne F. Kittler; Margaret Lippincott; Tiffany Wang; David W. Bates (AMIA, 2006)

Improving electronic health record (EHR) accuracy and increasing compliance with health maintenance clinical guidelines through patient access and input. - Maria Staroselsky; Lynn A. Volk; Ruslana Tsurikova; Lisa Pizziferri; Margaret Lippincott; Jonathan S. Wald; David W. Bates (Int. J. Medical Informatics, 2006)

Research Paper: Electronic Health Records in Specialty Care: A Time-Motion Study. - Helen G. Lo; Lisa P. Newmark; Catherine Yoon; Lynn A. Volk; Virginia L. Carlson; Anne F. Kittler; Margaret Lippincott; Tiffany Wang; David W. Bates (J. Am. Medical Informatics Assoc., 2007)

An effort to improve electronic health record medication list accuracy between visits: Patients' and physicians' response. - Maria Staroselsky; Lynn A. Volk; Ruslana Tsurikova; Lisa P. Newmark; Margaret Lippincott; Irina Litvak; Anne F. Kittler; Tiffany Wang; Jonathan S. Wald; David W. Bates (Int. J. Medical Informatics, 2008)