A Conversational Interface for Online Shopping. - Joyce Y. Chai; Veronika Horvath; Nanda Kambhatla; Nicolas Nicolov; Margo Stys-Budzikowska (HLT, 2001)

Conversational Sales Assistant for Online Shopping. - Margo Stys-Budzikowska; Joyce Yue Chai; Sunil Govindappa; Veronika Horvath; Nanda Kambhatla; Nicolas Nicolov; Wlodek Zadrozny (HLT, 2001)

The Role of a Natural Language Conversational Interface in Online Sales: A Case Study. - Joyce Y. Chai; Jimmy Lin; Wlodek Zadrozny; Yiming Ye; Margo Stys-Budzikowska; Veronika Horvath; Nanda Kambhatla; Catherine G. Wolf (Int. J. Speech Technol., 2001)