Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service Context. - Margot J. van der Goot; Tyler Pilgrim (CONVERSATIONS, 2019)

Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers. - Margot J. van der Goot; Laura Hafkamp; Zoë Dankfort (CONVERSATIONS, 2020)

Detecting Age-Related Linguistic Patterns in Dialogue: Toward Adaptive Conversational Systems. - Lennert Jansen; Arabella Sinclair; Margot J. van der Goot; Raquel Fernández; Sandro Pezzelle (CLiC-it, 2021)

Understanding the Intention to Use Mental Health Chatbots Among LGBTQIA+ Individuals: Testing and Extending the UTAUT. - Tanja Henkel; Annemiek J. Linn; Margot J. van der Goot (CONVERSATIONS, 2022)

Designing a Couples-Based Conversational Agent to Promote Safe Sex in New, Young Couples: A User-Centred Design Approach. - Divyaa Balaji; Gert-Jan de Bruijn; Tibor Bosse; Carolin Ischen; Margot J. van der Goot; Reinout W. Wiers (CUI, 2024)

Understanding users' responses to disclosed vs. undisclosed customer service chatbots: a mixed methods study. - Margot J. van der Goot; Nathalie Koubayová; Eva A. van Reijmersdal (AI Soc., 2024)