Caught between a Rock and a Hard Place: An Empirical Study of the Internationalization of Small and Medium-Sized Logistics Service Providers. - Margret Borchert; Johanna Heuwing-Eckerland; Stefanie Klinkhammer (Implementing International Services, 2012)

Strategic Productivity Management in Service-SME - Using the Service Navigator. - Margret Borchert; Stefanie Klinkhammer; Eva Koch (Enterp. Model. Inf. Syst. Archit. Int. J. Concept. Model., 2012)