Using Language Technology to Increase Efficiency and Safety in ATC Communication. - Margret Dora Ragnarsdottir; Ebba Thora Hvannberg; Helga Waage (J. Aerosp. Comput. Inf. Commun., 2006)

Untangling the mess – a redesign of a technical environment for a telecommunication company call centre: part II: capturing a valid order for a telecommunication service. - Margret Dora Ragnarsdottir (NordiCHI, 2010)