The satisfaction of healthcare consumers: analysis and comparison of different methodologies. - Inês Vieira; Diogo Cunha Ferreira; Maria Isabel Pedro (Int. Trans. Oper. Res., 2023)

Customer satisfaction in the presence of imperfect knowledge of data. - Diogo Cunha Ferreira; Rodrigo Soares; Maria Isabel Pedro; Rui Cunha Marques (Int. Trans. Oper. Res., 2023)