Discretionary Task Ordering: Queue Management in Radiological Services. - Maria R. Ibanez; Jonathan R. Clark; Robert S. Huckman; Bradley R. Staats (Manag. Sci., 2018)

How Scheduling Can Bias Quality Assessment: Evidence from Food-Safety Inspections. - Maria R. Ibanez; Michael W. Toffel (Manag. Sci., 2020)