Business process redesign for effective e-commerce. - Monique H. Jansen-Vullers; Mariska Netjes; Hajo A. Reijers (ICEC, 2004)

"Intelligent" Tools for Workflow Process Redesign: A Research Agenda. - Mariska Netjes; Irene Vanderfeesten; Hajo A. Reijers (Business Process Management Workshops, 2005)

A Redesign Framework for Call Centers. - Monique H. Jansen-Vullers; Mariska Netjes; Hajo A. Reijers; M. J. Stegeman (Business Process Management, 2006)

Supporting the BPM life-cycle with FileNet. - Mariska Netjes; Hajo A. Reijers; Wil M. P. van der Aalst (EMMSAD, 2006)

Trade-Offs in the Performance of Workflows - Quantifying the Impact of Best Practices. - Monique H. Jansen-Vullers; P. A. M. Kleingeld; M. W. N. C. Loosschilder; Mariska Netjes; Hajo A. Reijers (Business Process Management Workshops, 2007)

An Evolutionary Approach for Business Process Redesign - Towards an Intelligent System. - Mariska Netjes; Selma Limam Mansar; Hajo A. Reijers; Wil M. P. van der Aalst (ICEIS (3), 2007)

Performing Business Process Redesign with Best Practices: An Evolutionary Approach. - Mariska Netjes; Selma Limam Mansar; Hajo A. Reijers; Wil M. P. van der Aalst (ICEIS (Selected Papers), 2007)

On the Formal Generation of Process Redesigns. - Mariska Netjes; Hajo A. Reijers; Wil M. P. van der Aalst (Business Process Management Workshops, 2008)

Quantifying the Performance of Workflows. - Monique H. Jansen-Vullers; P. A. M. Kleingeld; Mariska Netjes (Inf. Syst. Manag., 2008)

BPR Best Practices for the Healthcare Domain. - Mariska Netjes; Ronny Mans; Hajo A. Reijers; Wil M. P. van der Aalst; Rob J. B. Vanwersch (Business Process Management Workshops, 2009)

The PrICE Tool Kit: Tool Support for Process Improvement. - Mariska Netjes; Hajo A. Reijers; Wil M. P. van der Aalst (BPM (Demos), 2010)