Sharing economy services as human-machine networks: implications for policy making. - Asbjørn Følstad; Marita Skjuve; Ida Maria Haugstveit; Till C. Lech (DG.O, 2018)

Supporting Collaboration in Human-Machine Crisis Management Networks. - Ida Maria Haugstveit; Marita Skjuve (HCI (2), 2018)

Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design. - Asbjørn Følstad; Marita Skjuve; Petter Bae Brandtzæg (INSCI Workshops, 2018)

Measuring User Experience in Chatbots: An Approach to Interpersonal Communication Competence. - Marita Skjuve; Petter Bae Brandtzaeg (INSCI Workshops, 2018)

Customer journey heatmaps: a wake-up call. - Roger von Zernichow; Marita Skjuve; Ragnhild Halvorsrud (NordiCHI, 2018)

Chatbots for customer service: user experience and motivation. - Asbjørn Følstad; Marita Skjuve (CUI, 2019)

Facebook Live: A Mixed-Methods Approach to Explore Individual Live Streaming Practices and Motivations on Facebook. - Marita Skjuve; Petter Bae Brandtzæg (Interact. Comput., 2019)

When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots. - Petter Bae Brandtzæg; Marita Skjuve; Kim Kristoffer Dysthe; Asbjørn Følstad (CHI, 2021)

My Chatbot Companion - a Study of Human-Chatbot Relationships. - Marita Skjuve; Asbjørn Følstad; Knut Inge Fostervold; Petter Bae Brandtzaeg (Int. J. Hum. Comput. Stud., 2021)

A longitudinal study of human-chatbot relationships. - Marita Skjuve; Asbjørn Følstad; Knut Inge Fostervold; Petter Bae Brandtzaeg (Int. J. Hum. Comput. Stud., 2022)

The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users. - Marita Skjuve; Asbjørn Følstad; Petter Bae Brandtzaeg (CUI, 2023)

A Longitudinal Study of Self-Disclosure in Human-Chatbot Relationships. - Marita Skjuve; Asbjørn Følstad; Petter Bae Brandtzæg (Interact. Comput., 2023)

Involving users in the development of a modeling language for customer journeys. - Ragnhild Halvorsrud; Odnan Ref Sanchez; Costas Boletsis; Marita Skjuve (Softw. Syst. Model., 2023)

LLM-Powered Conversational AI in Customer Service: Users' Expectations and Anticipated Use. - Anna Grøndahl Larsen; Marita Skjuve; Knut Kvale; Asbjørn Følstad (CONVERSATIONS, 2024)

Why do people use ChatGPT? Exploring user motivations for generative conversational AI. - Marita Skjuve; Petter Bae Brandtzaeg; Asbjørn Følstad (First Monday, 2024)

Understanding model power in social AI. - Petter Bae Brandtzaeg; Marita Skjuve; Asbjørn Følstad (AI Soc., 2025)