Automatically Quantifying Customer Need Tweets: Towards a Supervised Machine Learning Approach. - Niklas Kühl 001; Marius Mühlthaler; Marc Goutier (HICSS, 2018)

Supporting customer-oriented marketing with artificial intelligence: automatically quantifying customer needs from social media. - Niklas Kühl 001; Marius Mühlthaler; Marc Goutier (Electron. Mark., 2020)