Intent Matching based Customer Services Chatbot with Natural Language Understanding. - Alvin Chaidrata; Mariyam Imtha Shafeeu; Sze Ker Chew; Zhiyuan Chen; Jin Sheng Cham; Zi Li Yong; Uen Hsieh Yap; Dania Imanina Binti Kamarul Bahrin (CoRR, 2022)