The Role of KIBS in the IC Development of Regional Clusters. - Anssi Smedlund; Marja Toivonen (ECKM, 2005)

Client-oriented multicompetence: the core asset in KIBS. - Marja Toivonen; Saara Brax; Tiina Tuominen (Int. J. Serv. Technol. Manag., 2008)

Modeling the Dynamics of Service: The Creation of Customer Value. - Peter Ylén; Ossi Koivula; Marja Toivonen; Karo Tammela (ICServ, 2013)