Unifying the ITS department through ticketing. - Mark J. Zocher; Loraine Graves (SIGUCCS, 2011)

Elevating your career and making a difference: the SIGUCCS mentoring program. - Elizabeth Rugg; Karen McRitchie; Dan Herrick; Brian Allen; Mark J. Zocher; Christine L. Vucinich (SIGUCCS, 2013)