Improving the Software Problem Management Process: A Case Study. - Marko Jäntti; Kari Kinnunen (EuroSPI, 2006)

Difficulties in Establishing a Defect Management Process: A Case Study. - Marko Jäntti; Tanja Toroi; Anne Eerola (PROFES, 2006)

Improving the Problem Management Process from Knowledge Management Perspective. - Marko Jäntti; Aki Miettinen; Niko Pylkkänen; Tommi Kainulainen (PROFES, 2007)

Improving Customer Support Processes: A Case Study. - Marko Jäntti; Niko Pylkkänen (PROFES, 2008)

Knowledge Management Challenges in Customer Support: A Case Study. - Marko Jäntti; Kirsi Tanskanen; Jukka Kaukola (eKNOW, 2009)

Defining Requirements for an Incident Management System: A Case Study. - Marko Jäntti (ICONS, 2009)

Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management. - Marko Jäntti (PROFES, 2009)

Identifying Knowledge Management Challenges in a Service Desk: A Case Study. - Marko Jäntti; Jaakko Kalliokoski (eKNOW, 2010)

Improving IT Service Management Processes: A Case Study on IT Service Support. - Antti Lahtela; Marko Jäntti (EuroSPI, 2010)

Implementing an ITIL-Based IT Service Management Measurement System. - Antti Lahtela; Marko Jäntti; Jukka Kaukola (ICDS, 2010)

Improving Release and Patch Management Processes: An Empirical Case Study on Process Challenges. - Hanna-Miina Sihvonen; Marko Jäntti (ICSEA, 2010)

Improving Incident Management Processes in Two IT Service Provider Companies. - Marko Jäntti (DEXA Workshops, 2011)

Improving the Deployment of IT Service Management Processes: A Case Study. - Marko Jäntti; Julia Järvinen (EuroSPI, 2011)

Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies. - Sanna Heikkinen; Marko Jäntti (DEXA Workshops, 2012)

Establishing a Continual Service Improvement Model: A Case Study. - Sanna Heikkinen; Marko Jäntti (EuroSPI, 2012)

Improving Service Level Management Practices: A Case Study in an IT Service Provider Organization. - Marko Jäntti; Antti Suhonen (IIAI-AAI, 2012)

Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering. - Marko Jäntti (PROFES, 2012)

Improving IT Service Operation Processes. - Marko Jäntti; Terry Rout (PROFES, 2013)

Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach. - Marko Jäntti; Terry Rout; Lian Wen; Sanna Heikkinen; Aileen Cater-Steel (SPICE, 2013)

A Case Study on Improvement of Incident Investigation Process. - Kari Saarelainen; Marko Jäntti (EuroSPI, 2015)

IT Service Management from a Perspective of Small and Medium Sized Companies. - Mehdi Panjwani; Marko Jäntti; Juuso Sormunen (QUATIC, 2016)

Defining the relationships between IT service management and IT service governance. - Marko Jäntti; Virpi Hotti (Inf. Technol. Manag., 2016)

Data Protection & Security Challenges in Digital & IT Services: A Case Study. - Mehdi Panjwani; Marko Jäntti (ICCA, 2017)

Studying Continual Service Improvement and Monitoring the Quality of ITSM. - Sanna Heikkinen; Marko Jäntti (QUATIC, 2019)

Studying Data Privacy Management in Small and Medium-Sized IT Companies. - Marko Jäntti (IIT, 2020)

Applying Continual Service Improvement Practices to Study Quality of Healthcare Information System Services: A Case Study. - Sanna Heikkinen; Marko Jäntti; Kaija Saranto (QUATIC, 2020)

Improving the Quality of ICT and Forestry Service Processes with Digital Service Management Approach: A Case Study on Forestry Liquids. - Marko Jäntti; Markus Aho (QUATIC, 2022)

Continual Service Improvement: A Systematic Literature Review. - Sanna Heikkinen; Marko Jäntti; Markku Tukiainen (QUATIC, 2023)

Improving the Quality of Self-service in an IT Service Provider Organization: A Case Study. - Marko Jäntti; Henri Lindström (QUATIC, 2024)

Quality aspects of digital forest service management: a case study. - Marko Jäntti; Markus Aho (Softw. Qual. J., 2024)