Aachen-Münchener Teleteaching unter Best-Effort-Bedingungen. - Frank Imhoff; Otto Spaniol; Claudia Linnhoff-Popien; Markus Garschhammer (Prax. Inf.verarb. Kommun., 2000)

Towards generic Service Management Concepts - A Service Model Based Approach. - Markus Garschhammer; Rainer Hauck; Heinz-Gerd Hegering; Bernhard Kempter; Igor Radisic; Harald Rölle; Holger Schmidt 003; Michael Langer; Michael Nerb (Integrated Network Management, 2001)

The MNM service model - Refined views on generic service management. - Markus Garschhammer; Rainer Hauck; Bernhard Kempter; Igor Radisic; Harald Rölle; Holger Schmidt 003 (J. Commun. Networks, 2001)

A case-driven methodology for applying the MNM service model. - Markus Garschhammer; Rainer Hauck; Heinz-Gerd Hegering; Bernhard Kempter; Igor Radisic; Harald Rölle; Holger Schmidt 003 (NOMS, 2002)

Requirements on Quality Specification Posed by Service Orientation. - Markus Garschhammer; Harald Rölle (DSOM, 2004)

Dienstgütebehandlung im Dienstlebenszyklus: von der formalen Spezifikation zur rechnergestützten Umsetzung. - Markus Garschhammer (Verlag Dr. Hut, 2004)

When Infrastructure Management Just Won't Do: The Trend Towards Organizational IT Service Management. - Michael Brenner 002; Markus Garschhammer; Heinz-Gerd Hegering (Managing Development and Application of Digital Technologies, 2006)

CMDB - Yet Another MIB? On Reusing Management Model Concepts in ITIL Configuration Management. - Michael Brenner 002; Markus Garschhammer; Martin Sailer; Thomas Schaaf (DSOM, 2006)

Requirements Engineering und IT Service Management - Ansatzpunte einer integrierten Sichtweise. - Michael Brenner 002; Markus Garschhammer; Friederike Nickl (Modellierung, 2006)