Did that AI just Charge me a Fine? Citizens' Perceptions of AI-based Discretion in Public Administration. - Saja Aljuneidi; Wilko Heuten; Markus Tepe; Susanne Boll (GoodIT, 2023)

Public value positions and design preferences toward AI-based chatbots in e-government. Evidence from a conjoint experiment with citizens and municipal front desk officers. - Sebastian Hemesath; Markus Tepe (Gov. Inf. Q., 2024)