Exploring Opportunities to Improve Retail Store Quality Using RSQS. - Marlene Amorim; Fatemeh Bashashi Saghezchi (IESS, 2015)

Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations. - João Reis 002; Marlene Amorim; Nuno Melão (IESS, 2015)

Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter? - Rui Sousa; Marlene Amorim; Elliot Rabinovich; Anníbal C. Sodero (Decis. Sci., 2015)

Service Operations Decisions in Hybrid Organizations: Towards a Research Agenda. - Liliana Ávila; Marlene Amorim (IESS, 2016)

Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse. - Marlene Amorim; Alejandro Lago; Philip Moscoso; Eduardo Prieto (J. Serv. Sci. Res., 2016)

New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon? - João Reis 002; Marlene Amorim; Nuno Melão (IESS, 2017)

Omni-channel service operations: Building technology-based business networks. - João Reis 002; Marlene Amorim; Nuno Melão (SOLI, 2017)

Investigating the Alignment Between Web and Social Media Efforts and Effectiveness: The Case of Science Centres. - Marlene Amorim; Fatemeh Bashashi Saghezchi; Maria João Rosa; Pedro Pombo (IESS, 2018)

Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight. - João Reis 002; Marlene Amorim; Nuno Melão (IESS, 2018)

Digital Transformation: A Literature Review and Guidelines for Future Research. - João Reis 002; Marlene Amorim; Nuno Melão; Patrícia Matos (WorldCIST (1), 2018)

Data Management Plan in Research: Characteristics and Development. - Paulo A. Cauchick Miguel; Suzana R. Moro; Roberto Miguel Fuentes Rivera; Marlene Amorim (DIONE, 2020)

Third Sector Institutions associated to education areas in Brazil and their impact in curricular references for modernizing industrial engineering courses: A case study. - Roberto Miguel Fuentes Rivera; Rui Francisco Martins Marçal; Milton Vieira Junior; Marlene Amorim; Gil Eduardo Guimarães (EDUCON, 2020)

Empirical Analysis of Call Center Load & Service Level for Shift Planning. - Yuval Cohen; João Reis 002; Marlene Amorim (IESS, 2020)

Service Robots in the Hospitality Industry: An Exploratory Literature Review. - Ana Rosete; Bárbara Soares; Juliana Salvadorinho; João Reis 002; Marlene Amorim (IESS, 2020)

Customer Experience Literature Analysis Based on Bibliometry. - Jorge Henrique O. Silva; Glauco Henrique de Sousa Mendes; Paulo A. Cauchick Miguel; Marlene Amorim (IESS, 2020)

How to create Educational Escape rooms? Strategies for creation and design. - Jessica Reuter; Marta Ferreira Dias; Marlene Amorim; Cláudia Figueiredo; Claudia Veloso (TEEM, 2020)

Artificial Intelligence in Service Delivery Systems: A Systematic Literature Review. - João Reis 002; Marlene Amorim; Yuval Cohen; Mário Rodrigues (WorldCIST (1), 2020)

A Preliminary Analysis of the Use of Valuation Methods by Technology Transfer Offices. - António Rocha; Fernando Romero 002; Manuela Cunha; Rui M. Lima; Marlene Amorim (ICE-B, 2021)

Technology Transfer and Valuation Methods in Use by University Technology Transfer Offices. - António Rocha; Fernando Romero 002; Rui M. Lima; Marlene Amorim; Manuela Cruz-Cunha (ICETE (Selected Papers), 2021)

25 and 50G Optical Access Network Deployment Forecasts using Bi-Logistic curves. - Cláudio Rodrigues; Francisco Rodrigues; Cátia Pinho; Nuno Bento; Marlene Amorim; António Luis Jesus Teixeira (OFC, 2021)

Gamification as a driver of motivation in the organizations: A Bibliometric Literature Review. - Renato Encarnação; Jessica Reuter; Marta Ferreira Dias; Marlene Amorim (TEEM, 2021)

Counterintelligence Technologies: An Exploratory Case Study of Preliminary Credibility Assessment Screening System in the Afghan National Defense and Security Forces. - João Reis 002; Marlene Amorim; Nuno Melão; Yuval Cohen; Jóana Cósta (Inf., 2021)

Quality management practices to direct and control the accomplishment of project objectives in R&D units. - António Rocha; Fernando Romero 002; Daniel Miranda; Marlene Amorim; Rui M. Lima (CENTERIS/ProjMAN/HCist, 2022)

Digital proficiency: Sorting real gaps from myths among higher education students. - Margarida Lucas; Pedro Bem-Haja; Sandra Santos; Hugo Figueiredo; Marta Ferreira Dias; Marlene Amorim (Br. J. Educ. Technol., 2022)

A Framework for Fostering Easier Access to Enriched Textual Information. - Gabriel Silva; Mário Rodrigues; António Teixeira 001; Marlene Amorim (SLATE, 2023)

Simulation of Electronic Waste Reverse Chains for the Sao Paulo Circular Economy: An Artificial Intelligence-Based Approach for Economic and Environmental Optimizations. - Geraldo Cardoso de Oliveira Neto; Sidnei Alves de Araújo; Robson Aparecido Gomes; Dário Henrique Alliprandini; Fabio Richard Flausino; Marlene Amorim (Sensors, 2023)

First assessment of Graph Machine Learning approaches to Portuguese Named Entity Recognition. - Gabriel Silva; Mário Rodrigues; António J. S. Teixeira; Marlene Amorim (PROPOR (1), 2024)

Using Embeddings to Improve Named Entity Recognition Classification with Graphs. - Gabriel Silva; Mário Rodrigues; António Teixeira 001; Marlene Amorim (SLATE, 2024)