Assured service quality by improved fault management. - Andreas Hanemann; Martin Sailer; David Schmitz (ICSOC, 2004)

A Framework for Failure Impact Analysis and Recovery with Respect to Service Level Agreements. - Andreas Hanemann; David Schmitz; Martin Sailer (IEEE SCC, 2005)

A Framework for Service Quality Assurance Using Event Correlation Techniques. - Andreas Hanemann; Martin Sailer (AICT/SAPIR/ELETE, 2005)

IT Service Management: Getting the View. - Vitalian A. Danciu; Andreas Hanemann; Martin Sailer; Heinz-Gerd Hegering (Managing Development and Application of Digital Technologies, 2006)

CMDB - Yet Another MIB? On Reusing Management Model Concepts in ITIL Configuration Management. - Michael Brenner 002; Markus Garschhammer; Martin Sailer; Thomas Schaaf (DSOM, 2006)

Specification of dependencies for it service fault management. - Andreas Hanemann; David Schmitz; Patricia Marcu; Martin Sailer (ICSOFT (2), 2006)

Declarative Specification of Service Management Attributes. - Vitalian A. Danciu; Nils gentschen Felde; Martin Sailer (Integrated Network Management, 2007)