Consequences of Customer Confusion in Online Hotel Booking. - Kurt Matzler; Martin Waiguny (ENTER, 2005)

Usability, Emotions and Customer Satisfaction in Online Travel Booking. - Kurt Matzler; Martin Waiguny; Anita Toschkov; Todd A. Mooradian (ENTER, 2006)

Performance Monitoring of CRM Initiatives. - Sonja Grabner-Kräuter; Gernot Mödritscher; Martin Waiguny; Werner Mussnig (HICSS, 2007)