Increasing the Usability of Interactive Voice Response Systems: Research and Guidelines for Phone-Based Interfaces. - Robert M. Schumacher Jr.; Mary L. Hardzinski; Amy L. Schwartz (Hum. Factors, 1995)

Talking Call Waiting: An Application of Text-to-Speech. - Robert W. Bossemeyer; Mary L. Hardzinski (Int. J. Speech Technol., 2001)

Investigating the psychometric properties of the Speech User Interface Service Quality questionnaire. - James R. Lewis; Mary L. Hardzinski (Int. J. Speech Technol., 2015)