Analysis of the Relation Between Service Parameters for Service Level Management and System Utilization. - Masaharu Akatsu; Shoji Konno; Norihisa Komoda (I3E, 2003)

Method for Drawing up a Road Map that Considers the Synergy Effect and Risk for IT Investment. - Tadasuke Nakagawa; Shigeyuki Tani; Masaharu Akatsu; Norihisa Komoda (ICEIS (2), 2006)

Electric power service selection considered flexibility of contract. - Shigeyuki Tani; Masaharu Akatsu; Norihisa Komoda (ETFA, 2007)

Identifying the Value for Service Management. - Masaharu Akatsu (CEC/EEE, 2007)