Development of Recommendation Engines for Enhancing Sales of DIY (Do It Yourself) Stores. - Xinlong Hu; Shan Yu; Masaki Shobu; Ushio Sumita (IIAI-AAI, 2016)

Development of Segmentation Algorithm for Identifying VOCs (Voice of Customers) with Sales Potential and Those with Negative Attitude at Call Centers. - Ryohei Kubota; Xinlong Hu; Masaki Shobu; Ushio Sumita (IIAI-AAI, 2016)

Development and Analysis of Markov Chain Model for Optimally Allocating Operators at Call Centers. - Shan Yu; Ryohei Kubota; Masaki Shobu; Ushio Sumita (IIAI-AAI, 2016)