A Stochastic Programming Approach for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts. - Mathilde Excoffier; Céline Gicquel; Oualid Jouini; Abdel Lisser (ICORES, 2014)

Comparison of Stochastic Programming Approaches for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts. - Mathilde Excoffier; Céline Gicquel; Oualid Jouini; Abdel Lisser (ICORES (Selected Papers), 2014)

Scheduling Problem in Call Centers with Uncertain Arrival Rates Forecasts - A Distributionally Robust Approach. - Mathilde Excoffier; Céline Gicquel; Oualid Jouini; Abdel Lisser (ICORES, 2015)

Distributionally Robust Optimization for Scheduling Problem in Call Centers with Uncertain Forecasts. - Mathilde Excoffier; Céline Gicquel; Oualid Jouini; Abdel Lisser (ICORES (Selected Papers), 2015)

Chance-Constrained Programming Approaches for Staffing and Shift-Scheduling Problems with Uncertain Forecasts : application to Call Centers. (Approches de programmation en contraintes en probabilité pour les problèmes de dimensionnement et planification avec incertitude de la demande : application aux centres d'appels). - Mathilde Excoffier (2015)

A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts. - Mathilde Excoffier; Céline Gicquel; Oualid Jouini (Comput. Ind. Eng., 2016)