Supporting the Idea Generation Process in Citizen Participation - toward an Interactive System with a Conversational Agent as Facilitator. - Navid Tavanapour; Mathis Poser; Eva A. C. Bittner (ECIS, 2019)

Citizen E-Participation: Bringing the "E" to Facilitated Workshops. - Mathis Poser; Gerrit C. Küstermann; Eva A. C. Bittner (HICSS, 2019)

Hybrid Teamwork: Consideration of Teamwork Concepts to Reach Naturalistic Interaction between Humans and Conversational Agents. - Mathis Poser; Eva A. C. Bittner (Wirtschaftsinformatik (Zentrale Tracks), 2020)

Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents. - Mathis Poser; Sukhpreet Singh; Eva A. C. Bittner (HICSS, 2021)

(Re)Designing IT Support: How Embedded and Conversational AI Can Augment Technical Support Work. - Mathis Poser; Eva A. C. Bittner (ICIS, 2021)

Let's Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service. - Mathis Poser; Christina Wiethof; Debayan Banerjee; Varun Shankar Subramanian; Richard Paucar; Eva A. C. Bittner (DESRIST, 2022)

Integration of AI into Customer Service: A Taxonomy to Inform Design Decisions. - Mathis Poser; Christina Wiethof; Eva A. C. Bittner (ECIS, 2022)

Don't Throw It Over the Fence! Toward Effective Handover from Conversational Agents to Service Employees. - Mathis Poser; Talissa Hackbarth; Eva A. C. Bittner (HCI (3), 2022)

ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs. - Mahei Manhai Li; Christoph Peters 001; Mathis Poser; Karen Eilers; Edona Elshan (ICIS, 2022)

Design and Evaluation of an Employee-Facing Conversational Agent in Online Customer Service. - Christina Wiethof; Mathis Poser; Eva A. C. Bittner (PACIS, 2022)

Design and Evaluation of a Conversational Agent for Facilitating Idea Generation in Organizational Innovation Processes. - Mathis Poser; Gerrit C. Küstermann; Navid Tavanapour; Eva A. C. Bittner (Inf. Syst. Frontiers, 2022)

May the Guide Be With You: CA-facilitated Information Elicitation to Prevent Service Failure. - Mathis Poser; Hauke K. Hörhold; Eva A. C. Bittner (ECIS, 2023)

Leveraging the Potential of Conversational Agents: Quality Criteria for the Continuous Evaluation and Improvement. - Tom Lewandowski; Mathis Poser; Emir Kucevic; Marvin Heuer; Jannis Hellmich; Michael Raykhlin; Stefan Blum; Tilo Böhmann (HICSS, 2023)

A system for Human-AI collaboration for Online Customer Support. - Debayan Banerjee; Mathis Poser; Christina Wiethof; Varun Shankar Subramanian; Richard Paucar; Eva A. C. Bittner; Chris Biemann (CoRR, 2023)

Hybrid Service Delivery - Purposeful Integration and Design of Artificial Intelligence for the Automation and Augmentation of Online Service Encounters - Mathis Poser (2023)

Enhancing conversational agents for successful operation: A multi-perspective evaluation approach for continuous improvement. - Tom Lewandowski; Emir Kucevic; Stephan Leible; Mathis Poser; Tilo Böhmann (Electron. Mark., 2023)

Cognitive Load Theory Approach to Hybrid Intelligence: Tackling the Dual Aim of Task Performance and Learning. - Eva A. C. Bittner; Sarah Oeste-Reiß; Rosemarie Kirmse; Mathis Poser; Christina Wiethof (ICIS, 2024)