Online Review Helpfulness and Firms' Financial Performance: An Empirical Study in a Service Industry. - Marcello M. Mariani; Matteo Borghi (Int. J. Electron. Commer., 2020)

Explainable AI Based Approach For Broadband Customers' Churn Prediction. - Lucio Ciabattoni; Marco Maiolatesi; Martina Mancinelli; Maria Di Tillo; Riccardo Fiandra; Nicolo Gerosa; Lorenzo Trimeloni; Matteo Borghi; Massimo Bertolotti (GEM, 2024)

Artificial intelligence in service industries: customers' assessment of service production and resilient service operations. - Marcello M. Mariani; Matteo Borghi (Int. J. Prod. Res., 2024)