Optimal control of HVAC operations based on sensor data. - Axel Hochstein; Ying Tat Leung; Matthew Denesuk (SOLI, 2012)

Content Analytics System for Social Customer Relationship Management. - Meena Nagarajan; Danish Contractor; Stephen Dill; Jitendra Ajmera; Hyung-Il Ahn; Ashish Verma 001; Matthew Denesuk (ICWSM, 2013)

A CRM system for social media: challenges and experiences. - Jitendra Ajmera; Hyung-Il Ahn; Meena Nagarajan; Ashish Verma 001; Danish Contractor; Stephen Dill; Matthew Denesuk (WWW, 2013)