Reassessing the documentation paradigm: writing for print and online. - Karl L. Smart; Matthew E. Whitting (SIGDOC, 1994)

Traversing the divide: documentation challenges of the 90s. - Karl L. Smart; Matthew E. Whitting; Freda Husic; Lisa Moore; Peter Orbeton (SIGDOC, 1994)

Documentation design decisions: accounting for customer preferences. - Karl L. Smart; Kristen Bell De Tienne; Matthew E. Whitting (SIGDOC, 1995)

Customers' Use of Documentation: The Enduring Legacy of Print. - Karl L. Smart; Kristen Bell De Tienne; Matthew E. Whitting (SIGDOC, 1998)

Designing systems that support learning and use: a customer-centered approach. - Karl L. Smart; Matthew E. Whitting (Inf. Manag., 2001)