Extracting Customer-Related Information for Need Identification. - Antonia Fels; Kristof Briele; Max Ellerich; Robert H. Schmitt (IHSED, 2018)

Blueprint for a Priming Study to Identify Customer Needs in Social Media Reviews. - Kristof Briele; Alexander Krause; Max Ellerich; Robert H. Schmitt (IHSED, 2019)

A Failure Handling Process Model for Failure Management in Manual Assembly. - Robin Exner; Quoc Hao Ngo; Junjie Liang; Max Ellerich; Robin Günther; Sebastian Schmitt; Robert H. Schmitt (IEEM, 2020)