Closing the Gap Between Different Knowledge Sources and Types in the Call Centre. - Debbie Richards 001; Megan Vazey (ACIS, 2005)

Troubleshooting at the Call Centre: A Knowledge-based Approach. - Megan Vazey; Debbie Richards 001 (Artificial Intelligence and Applications, 2005)

Stochastic Foundations for the Case-Driven Acquisition of Classification Rules. - Megan Vazey (EKAW, 2006)

Evaluation of the FastFIX Prototype 5Cs CARD System. - Megan Vazey; Debbie Richards 001 (PKAW, 2006)

A Case-Classification-Conclusion 3Cs Approach to Knowledge Acquisition: Applying a Classification Logic Wiki to the Problem Solving Process. - Megan Vazey; Debbie Richards 001 (Int. J. Knowl. Manag., 2006)