Effect of Auditory Waiting Cues on Time Estimation in Speech Recognition Telephony Applications. - Melanie D. Polkosky; James R. Lewis (Int. J. Hum. Comput. Interact., 2002)

Expanding the MOS: Development and Psychometric Evaluation of the MOS-R and MOS-X. - Melanie D. Polkosky; James R. Lewis (Int. J. Speech Technol., 2003)