Potential of organizational memory for creating service performance: A cross-level analysis. - Mei-Chi Lai; Hao-Chen Huang; Lee-Hsuan Lin; Meng-Chun Kao (Expert Syst. Appl., 2011)

Linking the benchmarking tool to a knowledge-based system for performance improvement. - Mei-Chi Lai; Wei-Kang Wang; Hao-Chen Huang; Meng-Chun Kao (Expert Syst. Appl., 2011)