ISO 9001 diffusion analysis according to activity sectors. - Josep Llach; Frederic Marimon Viadiu; Merce Bernardo (Ind. Manag. Data Syst., 2010)

Functional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agencies. - Merce Bernardo; Frederic Marimon Viadiu; María del Mar Alonso-Almeida (Inf. Manag., 2012)

Building loyalty through functional and hedonic quality. - María del Mar Alonso-Almeida; Merce Bernardo; Josep Llach; Frederic Marimon Viadiu (Ind. Manag. Data Syst., 2014)

Relating open innovation, innovation and management systems integration. - Alfonso Hernandez-Vivanco; Merce Bernardo; Claudio Cruz-Cázares (Ind. Manag. Data Syst., 2016)