An Exploratory Study of the Role of Key Users in ERP Implementations. - Mianzhen Pan (PACIS, 2008)

Enabling effective user participation in ERP implementation: A case study on the role of brainstorming sessions. - Ji-Ye Mao; Mianzhen Pan (PACIS, 2009)

Cross Boundary Knowledge Management Mechanisms by Key Users in ES Implementation. - Mianzhen Pan; Ji-Ye Mao (PACIS, 2013)

Cross Boundary Mechanisms for Knowledge Management by User Representatives in Enterprise Systems Implementation. - Mianzhen Pan; Ji-Ye Mao (IEEE Trans. Engineering Management, 2016)